Welcome to US Home Style’s FAQ page, where we answer your most common questions about our curated home decor collection. Whether you’re shopping for accent rugs, wall art, or curtain hardware, we’re here to ensure your experience is as seamless as our tier curtains.

About Our Products

What types of home decor products do you offer?
We specialize in premium home accents including:
  • Various rug styles (area rugs, runners, kitchen mats, doormats)
  • Window treatments (curtains, tier curtains, valances, rods & hardware)
  • Wall decor (art, decals, tapestries, mirrors, wall accents)
  • Textiles (throw pillows, accent rugs)
  • Home fragrance (candles)
  • Functional accessories (rug grips, floor mats)
Our collection is carefully curated to help you tell your home’s unique story.
Are your products suitable for all home styles?
Absolutely! Our diverse range includes pieces that complement:
  • Modern and contemporary spaces
  • Traditional and classic interiors
  • Bohemian and eclectic designs
  • Farmhouse and rustic themes
Mix and match from our collections to create your perfect aesthetic.
How do I care for my rugs and textiles?
Each product comes with specific care instructions, but generally:
  • Vacuum rugs regularly (without beater bar for delicate weaves)
  • Spot clean most fabrics with mild detergent
  • Rotate rugs periodically for even wear
  • Use rug pads to prevent slipping and extend lifespan

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include:
  • Faster checkout
  • Order tracking
  • Wishlist saving
  • Early access to sales
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • Incorrect billing address
  • Card expiration
  • International transaction restrictions
Contact your bank for specific details, then try again or use an alternative payment method.

Shipping & Delivery

Where do you ship?
We ship globally except to certain Asian countries and remote regions. During checkout, enter your address to confirm availability.
What are my shipping options?
We offer two convenient options:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
  • Free Shipping: 15-25 business days via EMS for orders over $50
Processing time is 1-2 business days before shipment.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Click the tracking link or enter the number on the carrier’s website for updates.
Do you ship to PO boxes?
Unfortunately, we cannot ship to PO boxes as most carriers require a physical address for delivery.
Will I need to pay customs fees?
International customers may be responsible for customs duties, taxes, or fees based on their country’s regulations. These are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be:
  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase
Some large or custom items may be final sale.
How do I initiate a return?
Email [email protected] with your order number and reason for return within 15 days of delivery. We’ll provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable method.
How long do refunds take?
Once we receive and inspect your return, processing takes 5-7 business days. Your bank may require additional time to post the credit.
Do you offer exchanges?
Yes! For size or color exchanges, contact us within 15 days of delivery. Availability depends on current stock.

Additional Questions

How can I contact customer service?
Our San Francisco team is happy to help at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm Pacific Time, excluding major US holidays.
Where is your company located?
Our headquarters and warehouse are at:
4393 Thunder Road, San Francisco, US 94108
Do you offer design advice?
While we don’t provide formal design services, our collections are curated to mix and match beautifully. Many customers successfully pair our:
  • Curtains with coordinating rods and valances
  • Area rugs with matching runners
  • Wall art with complementary decals and accents
For inspiration, browse our coordinated collections or contact us for product pairing suggestions.

Still have questions? Our home decor specialists are ready to help you create your perfect space. Email us at [email protected] or explore our collections at ushomestyle.com.

Remember: “Your home should tell your story – we’re just here to help you write it.”