At US Home Style, we take pride in offering premium home decor that transforms your living spaces. We want you to be completely satisfied with your purchase of our area rugs, wall art, curtains, and decorative accents. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition as received
  • Item must include all original tags and accessories
  • Proof of purchase is required

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on candles and doormats unless they arrive damaged or defective. All other home decor products in our collection are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of delivery at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our San Francisco-based team will review your request and provide return instructions within 1-2 business days.
  3. Package your item securely in its original packaging with all accessories.
  4. Ship the item back to us using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error.
  5. Receive your refund or exchange once we’ve processed your return (see details below).

Return Shipping

You may choose your preferred shipping method to return items. We recommend using a trackable service as we cannot be responsible for items lost in transit. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Our return address is:

US Home Style Returns
4393 Thunder Road
San Francisco, US 94108

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival), we will process your refund or exchange:

  • Refunds will be issued to the original payment method within 5-7 business days after approval.
  • Exchanges will be shipped once the returned item is received. Shipping times for exchanges follow our standard delivery timelines (10-15 days for DHL/FedEx, 15-25 days for EMS).

Please note that original shipping fees are non-refundable, and international customers may be subject to customs duties that are not refundable.

Damaged or Defective Items

If your premium home decor item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide prepaid return shipping if needed.

Return Request Template

To expedite your return process, please use the following template when contacting us:

Subject: Return Request for Order #[Your Order Number] Dear US Home Style Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Product Name: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange for [Product Name]) Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Questions?

Our dedicated customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing US Home Style to enhance your living space with our curated collection of elegant home decor.