At US Home Style, we’re committed to making your home decor shopping experience seamless from delivery to returns. Our premium collection of area rugs, wall art, curtains, and decorative accents is carefully curated to elevate your living spaces, and we stand behind every product we offer.
Shipping Information
We ship globally (excluding some Asian and remote regions) to bring elegant home decor to your doorstep:
Order Processing & Delivery Timelines
- Order Processing: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Shipping Fee: $12.95
- Free Shipping:
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Please note that international shipments may be subject to customs duties, which are the customer’s responsibility and non-refundable.
Returns & Exchanges
We want you to be completely satisfied with your premium home decor purchases. If you’re not happy with your order, our straightforward return process makes it easy to request a refund or exchange.
Return Policy Overview
- Return Window: 15 days from delivery date
- Eligibility Requirements:
- Item must be unused and in original condition
- Original packaging, tags, and accessories included
- Proof of purchase required
- Non-Returnable Items:
- Candles (for hygiene reasons)
- Doormats (unless damaged/defective)
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of delivery. Include your order number and product details.
- Get Approval: Our San Francisco-based team will review your request and send return instructions within 1-2 business days.
- Prepare Package: Securely repackage the item with all original materials and accessories.
- Ship It Back: Use a trackable shipping service to send to: US Home Style Returns
4393 Thunder Road
San Francisco, US 94108 Note: Customers are responsible for return shipping costs unless the return is due to our error.
Refund Processing
Once we receive and inspect your return (typically within 3-5 business days):
- Refunds: Issued to your original payment method within 5-7 business days after approval
- Exchanges: Shipped once we receive your return, following standard delivery timelines
Original shipping fees are non-refundable, and international customs duties cannot be refunded.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and provide prepaid return shipping if needed.
Sample Return Request Email
To expedite your return, use this template when contacting us:
Subject: Return Request for Order #[Your Order Number]
Dear US Home Style Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Product Name:
Reason for Return/Exchange:
Preferred Resolution: (Refund/Exchange for [Product Name])
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Need Assistance?
Our dedicated customer service team is happy to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.
Thank you for choosing US Home Style to enhance your living space with our elegant home decor collection.